FAQ - Refund & Shipping Policies

We encourage a contact less delivery for efficiency and caution specially during the pandemic.

Standard Shipping Fees:

We review our shipping fees weekly to bring you the most economical options.

We ship within 1 business day of completed order. Shipping charges are below:

Up to 6 packets of small seed - $2

6+ packets of small seed - $3.50

1-4 packets of dried rongoa - $3.50

5+ packets of dried rongoa - $6

Potato seed - $7.50

Free shipping for purchases over $30

Our Promise

We try our utmost to maintain reliable inventory of all products, and are very proud of our record in doing so. However, as we are a company engaged in what Mother Nature provides, we do sometimes experience shortages, delays, and/or crop failures beyond our control.

If, for any reason, we are required to back order any portion of your order, rest assured we will keep you apprised of updated shipping information and/or any other options that may satisfy your needs and wishes.

Shipping Method

All orders will receive an email confirmation of shipping once they leave our warehouse. 

Refund & Return Policy

If you have received goods from us that you have chosen not to plant, feel free to return the unopened seed package(s) to us within fifteen (15) days for a full cash refund less shipping costs.

Note: No returns can be accepted, nor refund granted after 15 days of receipt. 

Cancellation

Sorry, no cancellation once the item is shipped.

For Appointment:

When you book your appointment, you are holding space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow clients, please email us at admin@awateaonline.co.nz as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you email us at admin@awateaonline.co.nz at least 5 days before the appointment date. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.

Missing/Lost Packages

For all questions regarding the whereabouts of a package once it's on the way, we highly recommend you first review the tracking information to check the status provided by the carrier, then contact the appropriate shipping carrier with additional questions.